Shipping policy

Shipping Policy

Last Updated: August 25, 2026

At Zynqle, we aim to provide clear, reliable, and transparent shipping information for our customers in the United States.

Shipping Destination

Zynqle currently ships to customers within the United States.

Some items ship from our US warehouse and others ship directly from our overseas supplier.

Shipping times

We ship within the United States only. Orders are processed within 1 to 2 business days, and you get a tracking link by email once the parcel ships.

Items shipped from our US warehouse: 3 to 7 business days
Items shipped from our overseas (China) supplier: 10 to 20 business days

If your order contains both, they may arrive in separate parcels with separate tracking numbers. Delivery estimates are not guarantees, and weather, carrier backlogs, or customs clearance on overseas parcels can add a few days. Any import duties or fees on overseas parcels are the customer's responsibility unless they are shown at checkout.

Free Shipping

We offer free standard shipping on U.S. orders.

No standard shipping charge will be added to eligible orders at checkout.

Shipping Carriers

Depending on the product, destination, package size, and fulfillment availability, orders may be delivered using carriers such as USPS, UPS, or FedEx.

The carrier used may vary between orders.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Tracking information may take some time to update after the carrier receives the package.

For tracking assistance, contact us at support@zynqle.com.

Shipping Delays

Occasional delays may occur because of carrier disruptions, severe weather, public holidays, peak shopping periods, or other circumstances outside our control.

If we become aware of a significant delay affecting your order, we will provide available information and assist where possible.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your shipping information before placing your order. Incorrect or incomplete addresses may result in delays or failed delivery.

Lost or Missing Packages

If tracking shows your package as delivered but you cannot locate it, please check your mailbox, delivery area, household members or neighbours, and contact the carrier where appropriate.

If the package still cannot be located, contact us at support@zynqle.com with your order number and we will assist you.