Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@zynqle.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@zynqle.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@zynqle.com.

Return & Refund Policy

Last Updated: July 30, 2026

At Zynqle, we are committed to providing a reliable shopping experience and ensuring that our customers receive products that meet their expectations. If something goes wrong with your order, our support team will review your request and work with you to find the best possible solution.

This policy explains when returns, replacements, and refunds may be available and how to request assistance.

Return Request Period

Customers may request a return, replacement, or refund within 14 days of receiving their order.

To begin a request, please contact our support team with your order number and details about the issue.

Email: support@zynqle.com

When Refunds or Replacements May Be Approved

Damaged or Defective Products

If your product arrives damaged, defective, or unusable, please contact us with clear photos or videos showing the issue.

After reviewing your request, we may provide:

  • A replacement product, or
  • A refund to your original payment method.

Incorrect Products or Missing Items

If you receive an incorrect item, incorrect variation, or your order is missing an item, please contact us within 14 days of delivery.

Our team will review the details and provide an appropriate resolution.

Information Required for Claims

To help us resolve your request quickly, we may ask for:

  • Your order number
  • Clear photos of the product
  • Videos showing the issue where necessary
  • A brief description of the problem

Providing complete information allows us to review your request faster and provide the correct solution.

Returns Due to Personal Preference

We understand that customers may occasionally change their mind about a purchase. In these situations, return requests may be considered under the following conditions:

  • The customer is responsible for return shipping costs.
  • The product must be unused and in its original condition.
  • Customers must contact Zynqle before sending any product back.
  • Returns sent without prior approval may not be accepted.

Items Not Eligible for Refund

Refunds may not be available for:

  • Change of mind after receiving a correctly delivered product
  • Incorrect size, colour, or variation selected by the customer
  • Products damaged through misuse, accidents, or improper handling
  • Minor colour differences caused by screen settings, lighting, or photography conditions
  • Delays caused by circumstances outside our control, including customs processing, weather events, carrier delays, or peak-season interruptions

Order Cancellation

Cancellation requests depend on the current status of your order.

Before Processing

If your order has not entered processing, please contact us as soon as possible to request cancellation.

During Processing

If your order is already being prepared, we will review whether cancellation is still possible.

After Shipment

Once an order has been shipped, cancellation is no longer available. If you experience an issue after delivery, you may contact us through our return and refund process.

Refund Processing

Once a refund request has been approved:

  • Refunds will be issued to the original payment method used during purchase.
  • Processing times may vary depending on your payment provider.
  • You will receive confirmation once your refund has been initiated.

14-Day Warranty Coverage

Zynqle provides a 14-day warranty period for eligible issues including:

  • Manufacturing defects
  • Damaged products received upon delivery
  • Incorrect products delivered

Warranty coverage does not include:

  • Normal wear and tear
  • Accidental damage
  • Damage caused by misuse or improper handling

Related Information

For additional information, please review:

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact:

Zynqle
K&S JOINT VENTURE LIMITED

Email: support@zynqle.com

Business Address:
60 Estcourt Terrace
Leeds
LS6 3EY
United Kingdom