Refund policy
You may request a return within 30 calendar days of receiving your order.
To start a return, please contact us at support@zynqle.com before sending any item back. Returns sent without prior approval may not be accepted.
Return Eligibility
For a standard return, the product must be new, unused, unworn, and in the same condition in which it was received, with its original packaging, accessories, and tags where applicable.
Proof of purchase or your order number may be required.
Products that arrive damaged, defective, incorrect, or incomplete will be reviewed based on the reported issue.
Return Method
Approved returns are handled by mail.
After your return request is approved, our support team will provide the appropriate return instructions and return destination.
Please do not send a product back to the sender address or any other address unless our support team has specifically confirmed it for your return.
Return Shipping Costs
For returns due to change of mind, personal preference, or a correctly delivered product that the customer no longer wants, the customer is responsible for return shipping costs.
If you receive a damaged, defective, incorrect, or incomplete product, Zynqle will cover the approved return shipping cost or provide another appropriate resolution.
There is no restocking fee for approved returns.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order after delivery.
If your item arrives damaged, defective, incorrect, or if part of your order is missing, contact us at support@zynqle.com within the 30-day return period.
We may request your order number, a description of the issue, and clear photos or videos.
After reviewing the request, we may provide a replacement, exchange, or refund as appropriate.
Exchanges
We accept exchanges for eligible products.
For damaged, defective, incorrect, or incomplete orders, we may arrange an exchange or replacement.
For preference-based exchanges, please contact us first. Depending on product availability, the exchange may be processed as an approved return followed by a separate purchase.
Refunds
Once an approved return has been received and inspected, we will notify you of the refund decision.
If approved, the refund will be issued to your original payment method within 10 business days.
Your bank, credit card company, or payment provider may require additional time to process and post the refund.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
If the order has not yet entered processing or shipment, we will try to cancel it.
Once an order has been shipped, it can no longer be cancelled and must follow the applicable return process after delivery.
How to Request a Return
Contact us at support@zynqle.com and provide your order number, the email address used for the order, the reason for the return, and photos or videos where relevant.
Our support team will review your request and provide return instructions if the return is approved.
Contact Us
Zynqle
K&S JOINT VENTURE LIMITED
Email: support@zynqle.com
Business Address:
60 Estcourt Terrace
Leeds
LS6 3EY
United Kingdom