Orders & Shipping
How long does delivery take?
Orders are typically delivered within 3-8 business days within the United States. This includes approximately 1-3 business days for processing and 2-5 business days for transit. Tracking information is provided after your order ships.
Is shipping free?
Yes. We offer free shipping on orders shipped within the United States. There are no additional standard shipping charges at checkout.
Do you ship internationally?
Currently, we ship within the United States. International shipping may be added in the future.
How do I track my order?
After your order ships, you will receive a shipping confirmation email with a tracking number or tracking link. You can use the link to view the latest carrier updates.
Can I change or cancel my order?
We process orders as quickly as possible. If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered fulfillment.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Return requests must be made within 30 calendar days of receiving your order, subject to the conditions in our Returns & Refunds Policy.
How do I start a return?
Contact our support team with your order number and the reason for the return. We will provide the next steps.
Who pays for return shipping?
For eligible change-of-mind returns, return shipping is the customer's responsibility. If you receive a damaged or incorrect item, we will provide instructions for the return and cover applicable return shipping costs.
When will I receive my refund?
After an eligible return is received and approved, refunds are typically processed within 5-10 business days to the original payment method. Please allow additional time for your payment provider to post the refund.
Products
Are your products covered by a warranty?
Warranty coverage varies by product. Check the individual product page for available warranty information or contact us before ordering if you have questions.
Are product specifications accurate?
We work to keep product information accurate and up to date. Specifications can vary by product and supplier, so always review the current product page for the latest details before ordering.
Do your products work with my device?
Compatibility information is provided on the relevant product page. If you are unsure about compatibility, contact us before placing your order.
Payments
What payment methods do you accept?
Available payment methods are shown at checkout and may include major credit and debit cards, Shop Pay, Apple Pay, and Google Pay.
Is my payment information secure?
Payments are processed through Shopify's secure checkout. Zynqle does not receive or store your full payment card details.
General
How can I contact you?
Visit our Contact Us page to reach our support team. We aim to respond to customer enquiries within 1-2 business days.
Where is Zynqle based?
Zynqle is an online store serving customers in the United States with smart accessories, home essentials, personal care products, and everyday accessories.